Your holiday supplier
All holidays are run by the company Alpine365 SARL, a French limited company, company number 509 636 007 00023.
365 Enterprises Ltd
365 Enterprises Ltd, a UK limited company (company number 0781 5405), acts as an agent on behalf of Alpine365 SARL, and has no responsibility for the holiday provided. If you pay for your holiday via 365 Enterprises, then in the event of any pay disputes, any repayment will be made via 365 Enterprises Ltd. But any disputes with regards to the provision of the holiday will need to be resolved with Alpine365.
What your holiday includes
Catered chalet holidays – Winter 2019/20 ski season (Dec 2019 – April 2020)
Unless otherwise noted on your booking form, your holiday price includes:
– Seven nights’ accommodation at your chosen chalet
– Seven mornings’ breakfast, including a cooked option on five mornings
– Afternoon tea, including home-baked cake or biscuits, plus tea and coffee 6 days a week
– Four-course evening meal for 5 nights, with free wine during dining only
– Welcome and farewell aperitifs and canapes.
Self-catered chalet holidays
– number of nights’ accommodation as booked
– all power/water/wifi internet
Not included, but available as an add-on (normally at an additional price)
– bed linens & towels for all guests
– access to chalet hot-tub
Arrival and Departure
Departure time from the chalet is 10:00am, arrival time 3:00pm. We will endeavour to offer clients arrival and departure times outside of these hours, but this cannot be guaranteed. Where we cannot offer you a room outside of these, we will ensure there is somewhere to leave belongings, and where possible, to change clothes. We will also endeavour to offer bath/showers, but this cannot be guaranteed.
No bookings will be confirmed until the relevant deposit (see payments and deposits, and as outlined on your booking form) has been received by Alpine365. We will reserve bookings for up to a week whilst awaiting deposit; after this time the booking will be considered lapsed and may be sold to alternative parties (we will do our best endeavours to chase down deposits prior to selling holidays to alternative parties, but cannot guarantee anything beyond the one week as outlined above).
All responsibilities for payments, provision of relevant information etc will be the sole responsibility of the party leader, as detailed on the booking form. Failure of the party leader to make payments in line with these terms and conditions, or provide any other information herein, may lead to cancellation of holidays or failure of the provision of services reliant on their provision of specific information (eg transfers).
Payments and Deposit
Full payment of total holiday prices, as per the booking form, is due no later than 8 weeks prior to the arrival date at the chalet. For holidays booked outside of the 8-week period, a £100 non-refundable deposit per person will be required at time of booking (excluding infants, where £50 will be required). For holidays booked within 8 weeks of the arrival date, the full holiday price will be required.
Children under ten are welcome in the chalet, but note, where adults have previously booked into the chalet for any particular date, we will only normally accept bookings with children under 10 with the agreement of the initially booked adults.
The one exception to this rule is during school holidays, when all parties should expect children in the chalet, unless of course booking the whole chalet under a single adult group.
Alpine365 will consider children as being anyone between the age of 2 to 12. Children 13 and above will be considered to be, and charged as, adults. Children under the age of 2 years old will be considered as infants, as below.
Alpine365 recommends that children under the age of two years are not considered for winter season Alpine365 holidays. The icy conditions can make the going very treacherous for adults that also have to control/carry young children and pushchairs.
However, should clients wish to bring young children with them, they will be considered in line with our standard policy on children, as above. In such instances, Alpine365 will levy a weekly cost of £50/infant to cover any costs associated with accommodating such infants within Alpine365 premises.
All menus are set menus – please inform us in advance of any special dietary requirements on your booking form. We are happy to cater for most special requirements in advance – but please note that if we do not receive advanced warning of requirements at least one week ahead of your holiday start date, we may not be able to accommodate such requests.
Food for children will either be the normal adult menu, served with the adults at dinner time, or a children-specific menu, to be served at or before 6:00pm – for which at least one adult from the relevant group must be present for each child group. Alpine365 will require notice at least one week in advance of the commencement of the holiday as to which children’s menu option will be required. Where such notice is not given, Alpine365 will assume that the children are to be fed as per the adults, and any change to such an arrangement cannot thereafter be guaranteed.
Single Person Supplements
Single person supplements for twin, double and triple rooms will be at the discretion of Alpine365. Where applied, the charge will be up to 100% of the agreed adult price as noted on your booking form, and the charges will be noted on the booking form. Where a single person supplement is not shown on the booking form, it will not be chargeable, except in the instance of any amendments to bookings that may lead to a single person supplement, as noted in the “Amendments by You” section.
Amendments by You
Any amendments to a booking once confirmed by the paying of a deposit will be considered as follows:
A reduction in party size will be considered as a cancellation for all party members being removed, and the terms as below will apply. Should such a reduction on party size lead to a situation whereby a single-person supplement would apply (see single person supplements), where that supplement is more than the cancellation price, the difference in cost will be applicable, and will need to be paid in line with our standard payment policy. Where such payment is not made, Alpine365 reserves the right to consider such non-payment as a cancellation of the whole holiday, and relevant cancellation charges will then apply.
An increase in party size will be accommodated where possible, but cannot be guaranteed. If Alpine365 cannot accommodate an increase in party size, the original booking will stand. Any wish to then cancel the original booking will be subject to our standard cancellation policy.
A change in party names, but no change in party make-up, will be considered as a minor amendment, and may, at Alpine365’s discretion, be subject to a £20 charge for any such change, to cover administration costs associated with such a change
Cancellations by You
All cancellations will lead to loss of deposit paid. Further cancellations charges will apply, dependent upon the time of cancellation, as below.
Period of Cancellation & Cancellation Payable (based on the period before arrival date)
8 weeks or more: Loss of deposit
6-8 weeks: Deposit or 33% of total holiday cost, whichever is the greater
4-6 weeks: Deposit or 50% of total holiday cost, whichever is the greater
2-4 weeks: Deposit or 75% of total holiday cost, whichever is the greater
Less than 2 weeks: 100% of holiday cost
Holiday cost includes costs of chalet and accommodation, plus any transfers booked and paid for via Alpine365, but does not include ski passes if pre-paid.
Cancellation requests must be made by the party leader, as detailed on the booking form, in writing. An email from the contact email address, as noted on the booking form, will be accepted. Where no such email exists, Alpine365 will accept emails from alternative email addresses at our discretion.
Amendments and Cancellation by Us
In the unlikely event of our being forced to change or cancel your holiday, the following will apply.
Minor Changes in Booking
These are defined as:
– Provision of an alternative room to that agreed on the booking form
– Chalet room not being available more than two hours outside of standard times on arrival/departure date
You will be entitled to a £20 refund per person, and no more.
Major Change in Booking
– Complete or partial cancellation
– Change of date of holiday
You will be entitled to 100% refund of your holiday cost, and no more.
Where such changes are as a result of a “force majeure”, Alpine365 will not be held responsible, and the above refunds will not apply.
Provision of Transfers
Alpine365 acts as agents for any transfer services booked via ourselves, and do not provide said services direct. Customers will have to abide by the terms and conditions of the specific company in question, which can be provided upon request. One key point to note is that where transfers are booked for a specific flight, and that flight is, for any reason, delayed (or cancelled) by a period of three hours or more, Alpine365 and the transfer company may then be unable to provide the service that was booked. In such instances we will endeavour to find an alternative source of transport, but the cost of this may have to be borne by the client – although in most instances such costs can normally be recuperated via travel insurance.
Ski School, Ski Hire, Crèche, and Lift Passes
Alpine365 may advise on the above services, but any services will be provided direct between you and the relevant third party providing the service, and will thus be subject to their own terms and conditions, not ours.
Damage or Loss of Property at Alpine365 Premises
Alpine365 will not be held responsible for the loss or damage of any client or clients’ property whilst on Alpine365 premises, except where this can be proven to be as a result of our negligence. Please note that no individual rooms on Alpine365 property can be locked, so valuables should be kept on your person at all times, rather than on Alpine365 premises.
Where any theft or malicious damage is suspected by any party, Alpine365 will refer this matter to the local police who will thereafter deal with all consequences.
Where such damage or loss of property is caused by you, or a member of your party, the party leader will be held responsible for any costs incurred in the repair or replacement of such items, whether they belong to us or to a third party.
All clients will be expected to act in a fair and reasonable manner whilst on an Alpine365 holiday. Where the behaviour of any member of a party is deemed by Alpine 365 (or any reasonable person in authority such as the local police) to be unreasonable and outside the bounds of that typically expected by society, Alpine365 reserves the right to instantly terminate the holiday of the individual party member, or even the entire party where relevant. In such instances, the party or parties will be expected to vacate Alpine365 premises within a fair and reasonable time (normally no less than an hour, but no more than eight hours) – all costs associated with the exit will be borne by the party or parties in question, and the party or parties will lose all rights to compensation and refunds for said termination.