I was extremely impressed by the little touches – such as Toorna dropping off toys for the children and calling to check we’d organised everything for the crèche. When Lewys was sick, you managed to carry on as normal by pulling together and it didn’t affect our holiday at all – extremely impressive contingency planning/on the spot thinking! Mandy-May and Lewys were brilliant and adaptable (children and plans don’t always work) Russell got us everywhere on time (another miracle for us) and Toorna and Duncan were friendly, helpful and thoughtful. Will be recommending (and saving up for next time) I may never be able to cope without either ski in/ski out or lifts to the piste again!