Update 27-Jan-2021: Covid refund policy now extended to cover holidays for both season 2020/21 AND season 2021/22 (so all trips up to April 2022)
With all that’s been happening in the world recently, a ski trip is hardly top of anyone’s agenda. And it certainly isn’t something you want to have to worry about. But on the other hand, in these troubling times it’s also great to have something to look forward to.
So with this in mind, we at Alpine365 HQ have been looking at ways to get you that trip that you can look forward to, without any of the worries that inevitably come with travel at the moment. So we’re offering what we hope is our “total peace of mind” approach – meaning your only worry will be which piste to take home after a well-earned lunch up the mountain! So here’s our 5-point plan to make your ski trip worry-free:
1. 100% Covid-19 refund policy*
In the event of your trip being cancelled due to Covid-19 then don’t worry, you won’t be losing your cash. Given travel insurers are no longer covering for Covid-related cancellations, we thought we’d do the heavy lifting here – and we have a two-stage cancellation policy, both of which offer a full refund in the event of a Covid-19 cancellation.
For stage 1, you may cancel any time up to 8 weeks before your trip (which is when your final payment is due) for any valid Covid-19 reason (e.g. government travel restrictions, quarantine upon returning home etc). In such an event you will be repaid your full deposit by bank transfer.
Stage 2 applies once you have paid your final payment, and any time from then up to the day before your holiday. You will be entitled to a full refund, part-cash, part-credit if there are any Covid-19 changes in travel restrictions after you have paid the final amount, or if you cannot travel due to e.g. resort or accommodation closures. In such a situation we’ll refund your deposit in cash, and the remainder will be held on credit for up to 2 years for use as payment on a future trip.
So whatever the outcome, there’s no risk of you being out-of-pocket.
2. Airbnb Certified Cleaning
We’re fully certified against Airbnb’s 38-page Covid-19 cleaning protocol (yes, all 38 pages, Toorna has a certificate to prove it!) and all our staff will be fully trained and checked during the season.
We will be concentrating on cleaning and disinfecting our chalets and vehicles, in particular all high-touch areas. We’ve updated our check in and check out times so that we can implement an increased emphasis on cleaning. We’ll ensure there’s a good supply of hand-sanitizing products available in the chalets for all to use; we will ask all guests to maintain social distancing between them and our staff, and we will issue all our staff with the relevant PPE. So rest assured, we got it covered (and with our face masks, you can take that quite literally).
3. No advance payment for holiday extras
We typically advise on, and book, loads of holiday extras for our guests, including necessities such as lift passes, ski hire and ski school. But unlike booking direct, or via a package, we don’t take payment for any of these upfront, you only pay in the week or so before your trip, or even once you arrive in resort. So you get the peace-of-mind of pre-booking, but with none of the risks of pre-paying. So in the (hopefully unlikely) event of a cancellation you won’t have to worry about chasing down any refunds – as you won’t have paid in the first place!
4. Thirteen seasons and counting
We’ve been operating for 13 seasons now, and we like to think we know what we are doing by now. Why is this relevant you ask? Good question! Well, we’re on a good financial base to weather any Coronavirus storms, and have set aside some funds to tide us over in the event of any future problems, so we’re hopefully a safe haven for your hard- earned holiday cash.
It may sound a little trite, but at a time when lots of businesses are understandably struggling, it’s worthwhile considering such mundanities as a company’s financial security.
5(ish). £100 off per person on all next season’s trips (catered trips only)
OK, so this is nothing to do with your peace-of-mind(!) – it’s a not very well disguised attempt to sell a holiday… But if you fancy a ski trip, and what we have said here has helped to put your mind at rest a little, then why not get in touch for a quote, or just to ask us some questions – come on in, the (frozen) water’s lovely!
* For full details see our terms and conditions